Solution Manual for Communicating for Results 11th Edition by Hamilton
Solution Manual for Communicating for Results: A Guide for Business and the Professions, 11th Edition, Cheryl Hamilton,
TABLE OF CONTENTS
Unit I: UNDERSTANDING COMMUNICATION IN THE WORKPLACE.
Analyze This Real-Life Case: Wal-Mart: Ethics Choices and Communication Challenges.
1. Communication and Ethics at Work: What You Should Know.
2. Organizations in the Workplace: Which Ones Fit You Best?
3. Handling Conflict, Cultural Diversity, and Relationships in the Workplace.
Unit II: PERSONALIZING COMMUNICATION IN THE WORKPLACE.
Analyze this Real-Life Case: An Engineer’s Experience with Communication and Listening.
4. Effective Listening.
5. Nonverbal Communication.
6. Anxiety, Technology, and Other Communication Obstacles.
Unit III: MAXIMIZING COMMUNICATION IN THE WORKPLACE.
Analyze This Real-Life Case: Amazon: Hiring Practices That Continue to “Raise the Bar.”
7. Basic Information for All Types of Interviews.
8. The Employment Interview.
9. Small-Group Communication and Problem Solving.
10. Participation and Leadership in Teams.
Unit IV: POLISHING ORAL AND WRITTEN COMMUNICATION IN THE WORKPLACE.
Analyze This Real-Life Case: Harry Markopolos: Why Didn’t Anyone Heed His Warnings About Madoff?
11. Informative Presentations: Plan, Research, Organize, and Deliver.
12. Verbal and Visual Supporting Materials.
13. Persuasive Presentations: Individual or Team.
14. Written Communication.
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