Test Bank for Technical Communication 15th Edition Lannon

Test Bank for Technical Communication, 15th Edition, John M. Lannon, Laura J. Gurak

Table of Contents

I. COMMUNICATING IN THE WORKPLACE

1. Introduction to Technical Communication

2. Meeting the Needs of Specific Audiences

3. Persuading Your Audience

4. Weighing the Ethical Issues

5. Teamwork and Global Considerations

6. An Overview of the Technical Writing Process

II. THE RESEARCH PROCESS

7. Thinking Critically about the Research Process

8. Evaluating and Interpreting Information

9. Summarizing Research Findings and Other Information

III. ORGANIZATION, STYLE, AND VISUAL DESIGN

10. Organizing for Readers

11. Editing for a Professional Style and Tone

12. Designing Visual Information

13. Designing Pages and Documents

IV. SPECIFIC DOCUMENTS AND APPLICATIONS

14. Email

15. Workplace Memos and Letters

16. Résumés and Other Job-Search Materials

17. Technical Definitions

18. Technical Descriptions, Specifications, and Marketing Materials

19. Instructions and Procedures

20. Informal Reports

21. Formal Analytical Reports

22. Proposals

23. Oral Presentations and Video Conferencing

24. Blogs, Wikis, and Web Pages

25. Social Media

V. RESOURCES FOR TECHNICAL WRITERS

Appendix A: A Quick Guide to Documentation

Appendix B: A Quick Guide to Grammar, Usage, and Mechanics

Works Cited

Index